From customer service to distribution networks, we are always within reach
At Ajinomoto Animal Nutrition Europe, we find that it is very important to establish a trusting and local relationship with all of our customers. This is reinforced every day through the work of our distribution network and sales department.
Proximity and Reactivity: a Logistics Team at the Service of our Customers
Sandrine Pasquié, Sales Logistics Manager and Liliane Delanchy, Transport Coordinator
Sales and distribution networks: working towards the same goal
Ajinomoto Animal Nutrition Europe’s sales administration teams work closely with the sales, transportation and distribution departments. Proper inter-departmental communication guarantees close-at-hand quality service for all of our contacts, customers as well as distributors.
The transportation department then ensures the expedition and exportation of the required products with the goal of providing overall irreproachable service.
From a centralized sales department…
Our sales team is located in Paris and provides the following services:
- Drawing up sales contracts,
- Managing delivery orders,
- Customer service (each customer has a dedicated representative according to their needs),
- Interfacing with customers, sales area managers and the Expeditions/Transportation department.
… to our local distribution network
Our distribution network activity takes place as close as possible to our customers and distributors in the EMEA zone (Europe, Middle East, Africa). We provide our agents with technical and sales training adapted to the needs of our contacts. Expert nutritionists, sales reps, customer success managers, they are all professionals in animal nutrition.
Working closely with Ajinomoto Animal Nutrition Europe, they provide you with our entire offer: amino acids, AJI-CS™ and AjiPro®-L. Located within reach and always at your service, our agents guarantee proximity and reactivity.
Through our network (authorized resellers and direct sales), our products are distributed in 57 countries, since 1975. As such, our customers are guaranteed reactivity, competitive pricing and recommendations.
Focus on transportation
Based in Amiens, the Transport and Expedition team organizes deliveries and exports with maximum quality in mind. We use transportation methods adapted to the characteristics of the products in question (liquid, wholesale, powder). Our transporters all have GMP+ certification, specific to animal nutrition.
- Agent / Distributor
- Ajinomoto Animal Nutrition Group & Affiliates